Frequently Asked Questions

Where are your products made?

Our products are produced in Morocco.

Where do you ship from?

All orders are shipped from Morocco.

How long does processing take?

Orders are typically prepared within 3 to 7 business days.

How long does delivery take?

Estimated delivery time is usually 5 to 12 business days, depending on the destination.

Are your brass products handmade?

Many of our products are handmade or hand-finished, which means slight variations in tone, texture, hammering, or patina can occur.

Are variations considered defects?

No. Small variations are part of the handmade nature of brass products and give each piece its own character.

Do you accept returns?

Yes, eligible returns are accepted within 14 days of delivery. Please review our Return & Refund Policy for full details.

What if my order arrives damaged?

Contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.

Do I have to pay customs or import fees?

International orders may be subject to customs duties, VAT, or import fees depending on your country. These charges are the customer’s responsibility unless otherwise stated.

How can I contact you?

You can reach us at hello@northgrovepartner.com.